Frequently asked questions

Q: How do I make a return?

A: You can log a return through filling out the “Returns and Exchanges” form. This form can be found here or by following the link in the footer of this website. More information on our return policy can be found in the “Terms of Sale” which can be found here or in the footer of this website.

Q: How can I track my order?

A: Send us your invoice number by writing a email to trackmyorder@doneclo.com and we will send you updates on your order.

Did not find what you are looking for? Contact us by filling out the “Contact Us” from here or by following the link in the footer of this website.

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