Privacy Policy
Important information
About this document
This Privacy Policy describes how Done Apparel (Pty) Ltd. treats personal information we collect on our websites, mobile applications, stores, and other locations (“Platforms”) where the Privacy Policy is located or referenced.
Privacy Policy Changes
From time to time we may change our privacy practices. We will notify you of any material changes as required by law. We will post an updated copy on our Platform. Please check this page for updates.
Effective Date: 2021-01-01
Last Update: 2020-12-26*
*Historic versions of this Privacy Policy can be obtained by contacting us.
Contact Details
Registered name: Done Apparel (Pty) Ltd.
Registration number: 2020/236715/07
Postal Address: 192 Furrow Road, 31 Silver Willows Estate, Equestria, Gauteng, 0184
Email: gideon@doneclo.com
Contact details: (+27) 71 415 9652
Changes to personal information
It is your responsibility to ensure that the personal data we hold about you is accurate and current. Please ensure that the personal data we have about you is accurate.
Definitions
“Data” – refers to any personal information collected by Done Apparel (Pty) Ltd.
“Platform” – refers to any platform owned or used by Done Apparel (Pty) Ltd., including websites, mobile applications, etc.
“We”, “us”, “our ” – refers to Done Apparel (Pty) Ltd.
“You”, “your”, “user(s)” – refers to a client / user of Done Apparel (Pty) Ltd. services, goods or Platform. Might also refer to the reader of the document.
“Website” – refers to Done Apparel (Pty) Ltd. website – www.doneclo.com
The data we collect
Contact Information
We collect your contact details including name, surname, address, telephone number or e-mail address.
Payment information
We collect your payment information including payment information, credit card information, billing and shipping address for processing purchases.
Media
We may collect images, photos and videos submitted as part of profile creation, promotional or competitions. The media collected may either be submitted to-, collected by-, or created / captured by Done Apparel (Pty) Ltd.
Demographic information
We collect your demographic information including gender, title and date of birth.
Profile data
We collect your profile data including your username and password used to log in to your profile on our website, www.doneclo.com.
Purchase information
We collect your purchase information including purchase history and wish-list.
Social media information
We may collect information you post on our social media pages. We may also collect your social media profile information and information posted on your page.
Post information
We collect information you post on our platforms.
Device information
We collect information about the device you use to access any of our platforms. This may include the device identifier, IP address or mobile operating system.
Other information
If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us.
Children
We do not allow children to register to or on our Platforms when they are under the legal age limit as stipulated by the country in which they reside. In instances where children want to participate in promotions or events, parental consent will be required. To our knowledge, Done Apparel (Pty) Ltd. does not store any personal information about any under age individual. In the case where it is suspected that a child has registered to our Platform, please contact us.
How data is collected
Direct interaction
We collect information through direct interaction with you. This included information through direct and telephonic conversations, information submitted through contact cards, emails, any Platform interaction, competition and promotional entries, subscriptions and profile registrations on our Platform.
Social Media
We may collect data from social media platforms during promotional events or competitions.
Third party
When you interact with our Platforms, certain technical data about your equipment, browsing actions and patterns may automatically be collected. We collect this personal data by using cookies, server logs and other similar technologies. Refer to our cookie policy for more information. We collect information about users over time and across different websites, apps and devices when you use our Platform. Similarly, third parties also collect personal information through our Platform.
How data is used
The data collected will only be used by Done Apparel (Pty) Ltd. as allowed by law. The data may be used in some or all of the below;
Personalised user experience
We use the data collected to personalise your experience with us. This will include improvements to our platforms, products and services. We may your information to customise you experience with us.
Client contact
We may use your information to contact you with regards to service delivery, including and relating to; deliveries and returns, purchase failures, product or customer service defects, survey reports, promotional- and competition awards and subscriptions.
Subscriptions & Marketing
We may use your information to contact you about new products and special offers we think you’ll find valuable. These might be third party offers or products we think you might find interesting. We and our partners may engage in interest-based advertising using information gathered across multiple websites, devices, or other platforms. We may call you, or send you emails or text messages. We may also use other means as they are developed.
Embedded content from other websites
Articles and posts on our Platforms may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Third parties
We will get your express opt-in consent before we share your personal data with any other company for marketing purposes. However, we may release your personal information to our authorised direct marketing agents who will be sending information to you on our behalf, unless you tell us that you do not wish this to happen. We will share information with third parties who jointly sponsor an event or promotion with us.
Legal liability
We may use information to protect our company, our customers, our associates, and our Platform. We also use information to collect and enforce accounts and to protect against fraud.
Purchase
We will use the data to process purchases made. This includes processing the payment, shipping deliveries, collections and returns.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by unsubscribing or by contacting us. You can do this by clicking ‘unsubscribe’ in any of the marketing emails we send to you. Opting out of marketing messages will not prevent you receiving non-marketing messages from us, for example relating to products ordered from us, responses to customer service queries etc.
Cookies
For more information about the cookies we use, please see our cookie policy.
Security
We use standard security measures to prevent accidental loss of personal information or unauthorised access to information. Unfortunately the internet and storage is not 100% secure, and therefore we cannot guarantee that information will be completely safe. A username and password is required to access certain areas on our Platform. Though we take adequate security measures to secure your information and to keep our security measures up to date, it is your responsibility to protect your username and password. Any data submitted through our website is and will be back-end encrypted.
For any additional information with regards to security measures, please feel free to contact us.
Data retention
We will retain personal information as long as it is necessary to carry out the purposes as stipulated in this Privacy Policy, unless a longer retention period is required by law. We will thus keep your information as long as you have an active account, subscription or entry to promotion or event. Additionally, personal information related to purchases will be retained for legal obligations, such as tax and sales laws as well as for warranty purposes.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
If you wish to exercise any of the rights set out above, please contact us.
Related Fees
No fees will be required to access your personal information (or to exercise any of the other rights). In the instance where a request if deemed unfounded, repetitive or excessive a reasonable fee may apply. In the case where a request was clearly found unreasonable, compliance may be refused.
Security measure
As a security measure, identity confirmation of the individual requesting access will be required. This is to prevent unauthorised access to the personal data. Additional contact may be made by us to gather further information to speed up our response to a request.
Respond time
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Questions and feedback
We’ll gladly answer any questions relating to our Privacy Policy. For any additional information or questions relating to our Privacy Policy, contact us at privacy@doneclo.com
