Terms of Sale
Important information
About this document
This “Terms of Purchase” describes how Done Apparel (Pty) Ltd. treats purchases on our websites, mobile applications, stores, and other locations (“Platforms”).
Terms of Purchase Changes
From time to time we may change our privacy practices. We will notify you of any material changes as required by law. We will post an updated copy on our Platform. Please check this page for updates.
Effective Date: 2021-01-01
Last Update: 2020-12-26*
*Historic versions of this Privacy Policy can be obtained by contacting us.
Contact Details
Registered name: Done Apparel (Pty) Ltd.
Registration number: 2020/236715/07
Postal Address: 192 Furrow Road, 31 Silver Willows Estate, Equestria, Gauteng, 0184
Email: gideon@doneclo.com
Contact details: (+27) 71 415 9652
Changes to personal information
It is your responsibility to ensure that the personal data we hold about you is accurate and current. Please ensure that the personal data we have about you is accurate, as the inaccuracy may lead to failure in completing the purchase. Any purchase failure due to incomplete, inaccurate or out of date information will be to the purchaser’s discretion.
Definitions
“Platform” – refers to any platform owned or used by Done Apparel (Pty) Ltd., including websites, mobile applications, etc.
“We”, “us”, “our ” – refers to Done Apparel (Pty) Ltd.
“You”, “your”, “user(s)”, “purchaser” – refers to a client / user of Done Apparel (Pty) Ltd. services, goods or Platform. Might also refer to the reader of the document, or the purchaser of goods through our Platform.
“Website” – refers to Done Apparel (Pty) Ltd. website – www.doneclo.com
Online sales
Ordering Process
a. Login / Register (optional)
You can create an account or login to an existing account. Creating an account and logging into an account will keep track of your personal information making the ordering progress faster. For more information on personal information please refer to our Privacy Policy.
b. Adding products to your cart
Products can be added to a cart from a product landing page. Products can be added to the cart by pressing on the “Add to cart” button dedicated to each product on our website. Adding a product to your cart will update your cart, from where quantities for each item in your cart can be changed.
c. Viewing your cart
Items in your cart can be updated, changed and removed from the “Cart” page. Viewing your cart page can be done through navigating to the “Cart” link in the header of our website.
d. Checkout
Checkout procedure can be initiated from the cart. During the checkout procedure various information is required to complete your order and fulfilment. Fill in all the fields, or as a minimum all the required fields. Once all fields have been filled in, you can continue to the payment procedure. For more information on payments refer to the “Payment” section on this document.
e. Complete payment
The last step for completing your order is making the payment. For more information on payments refer to the “Payment” section on this document.
f. Fulfilment
Once your order has been received, we will commence with packaging and shipping to your requested destination. For more information on fulfilment refer to the “Order fulfilment” section of this document.
Products
Products in stock
Products which are in stock will be available for purchase immediately.
Products out of stock
Products which are available but out of stock will not be available for purchase. If a product is out of stock, you can request to receive a notification when stock comes available again.
Price
We reserve the right to change product prices at any time. The purchasing price of a product will remain as is during checkout procedure / purchase. Any changes thereafter would not and will not have an effect on the purchasing price.
Promotions
We reserve the right to, modify, remove, shorten, extend or suspend any of our promotions at any time, without prior notice. We further reserve the right to disqualify any participant / purchaser at any time, without prior notice, given a justifiable reason. Our promotions will only be effective within our terms and conditions, within the set time period.
Discontinued Products
We reserve the right to discontinue any of our products at any given time without prior notice. Discontinued products will not be purchase-able from or through our Platforms.
Pre-Orders
Some products might be available for pre-orders. All pre-orders will be purchased upon pre-order, within the terms of purchase set out in this “Terms of Purchase”.
If you pre-order a product, you acknowledge that (i) the purchasing price will be deducted from your account upon pre-order, and (ii) you may not receive your product based on the demand, in which case you will be refunded to the amount which was deducted from your account, and (iii) there is no time limit in which your pre-ordered product will be delivered, and (iv) you have the right to cancel your pre-order at any time, upon which you will be refunded to the amount which was deducted from your account.
Once a product was pre-ordered from our Platform, we will keep you informed and up to date with regards to the expected approximated delivery date, latest news and purchasing details of your order.
Back-orders
Some orders which are out of stock might be available for back-orders.
Payment
Credit Card
Credit card payments are done through PayFast. You do not need a PayFast account to do a credit card payment. If this option is selected, you will be re-directed to the PayFast website to complete the secure payment.
Direct Wire Transfer
We will accept direct wire transfers. We will however only fulfil your order once the money has been reflected in our bank account.
PayFast
If you have a PayFast account, you can make payments directly from your PayFast login. If this option is selected, you will be re-directed to the PayFast website to complete the secure payment.
Order fulfilment
Destinations
We currently only offer deliveries within South-Africa.
Delivery process
We have partnered with logistic companies who do our deliveries on our behalf. Once your order has been confirmed, we will package your order after which it will be delivered to our logistic partners. Deliveries will be completed by our delivery partners.
Delivery rates
Delivery rates are calculated during checkout. We reserve the right to change delivery without prior notice.
Tracking of deliveries
Tracking of orders can be done upon request.
Returns and Exchanges
Returns and exchanges terms and conditions
Any product which wash purchased using one of our Platforms can be returned or exchanged given the following conditions; (i) You must submit your invoice (ii) the return or exchange is requested within 15 days from date of order (iii) no damage has been done to the products (iv) the garments was sent back to us in a good, unused, unwashed condition, and (v) with due reason.
Reasons considered for returns or exchanges
As part of the return / exchange procedure we may ask you for the reason for your return / exchange. Some reasons includes (i) if you have ordered the wrong size or if you are not satisfied with the fit, or (ii) if a product was delivered with a manufacturing defect, or (iii) if you have received an incorrect order.
Return or exchange procedure
Returns and exchanges;
Step 1:
Submit your return or exchange by visiting our website, www.doneclo.com and filling out a return or exchange form. This form can be found by navigating your way on our website to the “Returns and Exchanges” page, linked in the footer.
Step 2:
Once your return or exchange form has been completed, we will contact you to confirm a pick-up date, place and time of your products, within the limitations of our delivery destinations. Some costs might
Step 3:
Give your products to the delivery team.
Step 4:
Once product has been received at our headquarters, your return or exchange request will be evaluated. You will be contacted again with further instructions to complete the return or exchange process.
WE RESERVE THE RIGHT TO DECLINE ANY RETURN OR EXCHANGE REQUEST BASED ON THE LIMITATIONS AND TERMS STATED IN THIS AGREEMENT. SHOULD A RETURN OR EXCHANGE REQUEST BE DECLINED, THE COSTS OF TRANSFER, TRANSPORT AND DELIVERIES MAY BE THE RESPONSIBILITY OF THE REQUESTOR.
Privacy
Done Apparel’s Privacy Policy forms part of the terms and conditions. All information gathered by Done Apparel (Pty) Ltd. is governed by Done Apparel’s Privacy Policy. This Privacy Policy can be found here or by contacting us. Please review this Privacy Policy and keep a copy.
Limitation of liability
If you purchase a product or service from our platform it means that You have understood and agreed to the terms of purchase in full, without any modifications, exclusions or variations, whether or not you have read this terms of purchase.
